Nicolas Genelot has been nominated as general manager of Monaco Marine La Ciotat shipyard in March. His main objective is to improve the customer care and become a leader in service quality.
Graduate of the French Ecole des Mines in Paris, he was a project manager for 6 years at Monaco Marine La Ciotat, before becoming a business developer up to now. David Queva, previous general manger following Eric Robert-Peillard resignation, will continue to assist him. For the first few weeks, David Queva and Nicolas Genelot will work together to lead maintenance, production and site teams. David will then move to the position of group operations director and will run the more multi-functional job he was recruited for. The rest of the teams, production and projects, will remain unchanged.
“My main goal is to turn each employee towards the customers, to improve our service quality and to place the customer in the heart of our operation, says Nicolas Genelot. In addition to technical improvements, I am aiming to improve the shipyard spirit. We must be here for the customers, before, during and after the refit, it is essential”. In addition, he has an ambition to push the shipyard to a higher level technologically in order to improve customers care. Including information technology to obtain more accurate and more responsive information.
“We are delighted that Nicolas has accepted this challenge. We think he has all the highest skills to drive the necessary changes we want to perform in La Ciotat. His experience, his group knowledge and his human qualities will be some essential advantages to achieve this mission, explains Tanguy Ducros, chief commercial officer. David Queva, Chantal Lemeteyer and myself, the board of directors, are sure that he is the best choice. We wish him all the best in this new adventure. To conclude, it is a strong message to everyone”.