Mobile Shipyard Programme by Monaco Marine
Going beyond Customer Experience
Whereas it was once sufficient for a company to simply deliver the best service in order to succeed, today a perfect and complete service is just the baseline from which to build a relationship with clients. Experience is at the heart of every business exchange. For example, today’s younger yacht owners are bringing with them a new tide of adventurous travel combined with an on-demand culture that has become the norm, not an innovation. Serving the world’s most discerning customers means we need to adapt our offering to this on-demand model, both geographically and based on the limited time available to get the job done.
On-demand with a global reach
On-demand services need to be flexible both in terms of location and time. Monaco Marine’s innovative Mobile Shipyard Programme means we can provide the same level of expertise and unwavering quality in our work, no matter where a yacht is located. After 22 years of outstanding service in this demanding business, Monaco Marine has developed a strong after-sales department that is accustomed to operating around the globe, within various cultures and yachting infrastructures. No matter where a yacht is located, customers are able to work with a single point of contact at Monaco Marine to manage refit and maintenance needs on a global scale, through the many years of its use, providing reassurance of continuity in service. By removing the need to return to base for routine or specialised works, the yacht is able to continue uninterrupted on its cruising programme.
Turnkey solutions that are tailor-made
Those running a fleet of vessels, whether through a yacht management company or a family office, also benefit from the Mobile Shipyard Programme. With scalable fleet maintenance planning, Monaco Marine can anticipate the needs of each yacht to reduce issues when cruising globally, all through a single, central point of contact at Monaco Marine. For charter yachts, the Mobile Shipyard Programme maximises charter income potential. It allows critical works to be prioritised at the Monaco Marine yard, while smaller works can be completed globally at a later date. Any maintenance carried out overseas will still be to the high Monaco Marine standard, fitting in between owner trips and charters. The outcome of the Mobile Shipyard Programme is that Monaco Marine delivers a solution for the captain and crew to maximise enjoyment for owners and guests, without sacrificing and quality in the work being carried out on board.
