Goals, Preparation, Coordination, Finalisation
The Monaco Marine project manager has the overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling and closure of a project. In order to perfectly fulfill the mission they have been entrusted with, our employees have developed a method and a very specific process that begins well before your Superyacht arrives at our yard.
1/ The project is defined during the negotiation phase, the place and mission of the refit are set. We pinpoint milestones in the project which defines the successive phases. This is also the phase where the refit project manager joins the appointed sales manager at Monaco Marine.
2/ The preparation phase after signing the contract. At Monaco Marine, work begins with the signing of the contract and not the arrival of the boat. This difference may seem trivial but is essential to the success of a refit project. It is at this point that Monaco Marine teams begin their briefing sessions, visualisation (i.e. the anticipation of problems), coordination between the teams and retro planning adjustment.
3/ The fulfillment of the project. This phase includes the client’s participation: welcome meeting, daily meeting and management of the team at Monaco Marine. This allows Monaco Marine and the client to stay on top of the refit goals, to deal with unexpected events and above all to make sure everything is under control.
4/ The Finalisation phase: debriefing, final checks, sea trials and the good-bye meeting. This is where Monaco Marine finalises the project, guarantees a good ending of the results and ensures the highest level of quality. The shipyard also offers an after-sales department which is rare for a service company.
A Team of 25 project managers operates permanently for Monaco Marine clients. Their objective is to ensure the good end-result of your refit project. With more than 30 years of experience for some of them and issue of the best Naval or Engineers schools, they combine technical know-how and expertise knowledge. Our project managers have a combination of skills including an ability to ask penetrating questions, detect unstated assumptions and resolve conflicts, as well as more general management skills. They control risk and minimise uncertainty. Every decision they make must directly benefit your project.
Monaco Marine provide great care, attention and permanent assistance to customers while they are away from our shipyard. Due to the good relations made with a large network of shipyards around the world, Monaco Marine is able to assist you wherever you are. Our mobile project team are able to follow your needs and requests to make sure you can carry out your maintenance or refit inside the warranty period to reach your satisfaction.
For any request, please contact the Sales Department : firstname.lastname@example.org
Monaco Marine warranty
Monaco Marine works with specialist teams for different types of work. With a global network of suppliers & partners, we ensure each yacht is treated in respect of our client expectations. With the Monaco Marine full service approach, the client will benefit from the warranty provided by Monaco Marine to ensure that all risks are covered, and there is security for the client.
Each shipyard has a shop fully stocked with supplies, spare parts & materials, where our team of experts are at hand to provide you with the right recommendations.